Mondrian South Beach Policies

Resort and Facility Fees

$45 USD (plus tax) Mandatory Resort Fee per night. 

While you're here, we invite you to enjoy our complimentary amenities, including: 

  • Welcome glass of champagne upon arrival

  • Poolside amenities which include two chaise lounge chairs and towels 

  • Kayaks and paddle boards

  • Access to state-of-the-art fitness center 

  • Weekly wellness classes    

  • Beach cruisers (first 2 hours complimentary, for additional usage please see front desk or concierge)

  • Freshly brewed coffee 7-10 am available in the lobby, in addition to in-room coffee and tea makers

  • Bellman and concierge service

  • High-speed Wi-Fi

  • Unlimited local calls 

  • Business services including printing and photocopying

  • Wall Street Journal available in the lobby 

 

Cancellations

Cancellations must be made before 4:00 pm three days prior to arrival to avoid a charge of one night’s room and tax fees. A one night deposit fee will be taken at time of booking, if reservation is cancelled and cancellation policy is met, the one night deposit will be refunded. 

Check-in/Check-out

Check-In time is 4pm. Check-Out time is 11am. Early Check-In is by request only and not guaranteed. A valid credit card must be presented at Check-In at all hotels. Late Check-Out must be coordinated with the hotel if it is available. Guests must be at least 21 years old to check into a hotel, with the following exceptions. In the state of Florida, the minimum age is waived for individuals with a valid I.D. who are currently on active duty as a member of the US Armed Forces, National Guard, Reserve Forces or Coast Guard.  

Parking

Valet parking is available for $46 per night. Located at our main entrance on 11th St. and West Avenue. Valet is open 24 hours a day and vehicle may be taken in and out. Please allow up to 10 minutes for vehicle retrieval. Please note that “sling shot” vehicles are not accepted by our valet.

Pets

Mondrian South Beach is pet-friendly. The animal must weigh 20 pounds or less, a contract/waiver must be signed upon arrival and a $100/UK£100 non-refundable deposit is required. This fee is waived for service dogs. No pets are allowed in restaurants or bars, by the pool or beach, and may not be left unattended in the guest rooms.

Luggage Storage

Complimentary luggage storage is available to guests of the hotel through the Front Desk and Bellman prior to check-in and after check-out. Luggage cannot be stored overnight. 

Prepaid Bookings & Gift Certificates

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and emailed back to the hotel. This form is available by calling the hotel directly and requesting a billing link. Such submissions are subject to Private Policy.  Please note Credit Card Authorization will only be accepted 72-hours prior to arrival date of the reservation.

Shipping

Package Handling Charges apply to all incoming and outgoing Letters and Packages.
0-15 lb letter $5.00
16-30 lbs $10.00
31-50 lbs $15.00
51-80 lbs $25.00
81-100 lbs $45.00
101-150 lbs $55.00

Over 150 lbs, round weight up the nearest 100 lbs and calculate at $55.00 per 100 lbs. Example 151=200 lbs and the handling charge is $110.00. Pallet delivery is subject to a $75.00 pallet service fee. FedEx, UPS, USPS deadline for all outgoing shipments is 2PM Monday through Friday, 11AM Saturday.

*Due to limited storage space, shipments may NOT arrive any earlier than three (3) days prior to arrival.

**Stored packages must be picked up within 48 hours are subject to a $15.00 a day storage fee.

Please note: All pricing is subject to change.

Package delivery and drop off hours: Monday through Sunday (8AM to 8PM).

Smoking

Smoking is not permitted in any guest room. Smoking is permitted in the front of the building and at all outside public areas in the hotel. Smoking is not permitted on balconies or terraces. There is a $500 fine for violation of the smoking policy.

Tax Exempt Guests

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.